Orders & Shipping
Q: How long does delivery take?
A: Orders are processed within 2–3 business days and delivered across Pakistan within 5-7 business days after dispatch.
Q: Do you offer Cash on Delivery (COD)?
A: Yes, we offer Cash on Delivery across Pakistan, along with online prepaid options.
Q: Which cities do you deliver to?
A: We deliver nationwide across Pakistan.
Product
Q: Are Sàtiká Beauty products authentic?
A: Yes, all our products are 100% authentic, sourced with care to ensure quality and safety.
Q: How do I choose the right foundation shade?
A: Message us on Instagram with your skin tone and we'll help you find your perfect match.
Payment & Returns
Q: What payment methods do you accept?
A: Bank Transfer
Q: What is your return policy?
A: Due to hygiene reasons, we only accept returns or exchanges for items that are damaged, defective, or incorrect upon delivery. Please see our Returns & Exchanges page for full details.
Q: How can I contact customer support?
A: Reach out to us via Instagram DM or email at [info@satikabeauty.com] — we usually respond within 24 hours.